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34

Adenhart.

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Customer Service

Read It And Weep

Staff emerge as heroes in Mumbai hotel sieges

Recovering from the initial shock and chaos, hotel staff shepherded the guests, including the Mangeshikar family, through the service section upstairs -- only suddenly to come face to face with one of the gunmen.

"He looked young and did not speak to us. He just fired. We were in sort of a single file," Mangeshikar, a 52-year-old gynecologist, told Reuters. "The man in front of my wife shielded us. He was a maintenance section staff. He took the bullets."

The tale of the unnamed staff member has echoed across Mumbai where, time after time, hotel workers have emerged as the people who shielded, hid or evacuated their wealthy guests from militants at the Taj and Trident/Oberoi hotels

An employee (C) of the Taj Hotel (seen in the background) comforts foreign guests in Mumbai November 27, 2008. REUTERS/Arko Datta

UPDATE on the whole thing from ALLAHPUNDIT.
Update update. Apparently the worker trampled by Obama voters at WalMart was a maintenance worker too.